SHIPPING AND RETURNS

What are the delivery rates?

Selling Price contains Hong Kong inland letter and parcel postage rates.

How will you deliver my order?

Orders will be delivered by a courier-type service. A signature is required on delivery. Please examine the goods immediately upon delivery for any deficiencies and/or damages. By signing the delivery note, you acknowledge that your order is correct and that you accept the package.

Can I have the order sent to more than one address?

The delivery will be sent to one address only.

Do you offer split delivery?

We currently do not offer split delivery for single orders. You may place separate orders at your convenience.

Can someone else sign for my parcel if I am not at the delivery address to receive my order?

Yes, you may authorize another person to sign the parcel for you and receive your order on your behalf. The other person must be over 18 (identification will be required) and should examine the goods immediately upon delivery for any deficiencies and/or damages. By signing the delivery note, the person you authorized acknowledges that your order is correct and that they are accepting the package on your behalf.

How long will it take for my order to be delivered?

We will start to process your order as soon as the payment is verified. Delivery is usually made within 48 hours after the invoice is sent, excluding weekends and public holidays.

Can my order be delivered to a Post Office (PO) Box address?

No, your goods will not be delivered to PO box addresses. For efficient delivery, we advise you to not list a PO box as your delivery address when placing orders. Doing so may delay your order.

What is your return policy?

We do not accept any form of return and typically do not issue refunds. We apologize for any inconvenience caused.